Ticketing Chaos As Ticketmaster, Eventbrite Go Down

Ticketing companies are scrambling tonight after being caught up in a global Amazon Web Services (AWS) outage. The global hosting company hosts an estimated 30% of cloud-based infrastructure systems with Ticketmaster and Eventbrite confirmed to be among those experiencing outages. At the time of writing Oztix and Ticketek were unaffected.

In a statement to social media, Frontier Touring stated:

“Please note the Amazon Web Services outage is impacting the sites of Frontier Touring, Ticketmaster and Eventbrite amongst numerous other global businesses. While the sites are all appearing to be live publicly there is no ability to edit the site content or transact sales. This also means that any scheduled presales and on sales may go live at any time when service is restored and we are unable to stop this at this time.”

Amazon has released a statement saying that they have “found the root cause” of the outage.

"appears to be related to DNS resolution of the DynamoDB API endpoint in US-EAST-1. We are working on multiple parallel paths to accelerate recovery.”

The outage is impacting companies across the internet including Amazon itself as well as Snapchat, Roblox and Fortnite. The outage comes on the heels of last year’s prolonged Ticketek outage which put the site offline for a number of days.

Luckily for the ticketing industry Monday nights are less busy, so disruptions from the outage will be less pronounced. Heaven help the forums tonight when kids can’t log on to Roblox though…

UPDATE 8:42pm: Amazon have issued a statement that they are seeing "significant signs of recovery."

"Most requests should now be succeeding. We continue to work through a backlog of queued requests.