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Ticketing Code Of Practice Amended To Include 'New Guidance' On Consumers Rights During COVID-19

Staff Writer

Coming into effect from 1 January 2021.

Live Performance Australia, the peak body for Australia's live performance industry, has released an update on the existing Ticketing Code Of Practice in light of the COVID-19 pandemic. 

Now in its eighth edition, the 'Ticketing Code' is "is a comprehensive and robust framework that sets out expectations for industry best practice and ensures that consumers are treated fairly". 

LPA has worked with the ACCC on the revisions which "includes new guidance on consumers’ rights when an event is affected by a cause outside of the organiser’s control". 

“While the unprecedented disruption to live performance events caused by COVID-19 was the impetus for the Code update, it is also designed to address future circumstances beyond the current pandemic," said LPA chief executive Evelyn Richardson. 

“We never previously had to envisage a situation where our entire industry was shut down across the country and globally for months on end, due to circumstances beyond our control, such as the public health response to the global pandemic.

“As we transition to living and working in a COVID-normal world, we obviously need to anticipate the possibility of more disruptions in the future, although they are more likely in the form of targeted and localised restrictions to contain any Coronavirus outbreaks.”

"Our industry has faced incredible challenges this year in responding to the impact of the COVID-19 pandemic. Venues were forced to close overnight, and performances had to be cancelled or rescheduled despite ongoing uncertainty about the duration and severity of public health restrictions in different jurisdictions.

“Our members have worked diligently on the rescheduling of events or processing of refunds amidst great uncertainty about when they can resume live performance events.

“We thank our audiences for their patience during this period, and also acknowledge the many ticket holders who have donated their ticket refunds to live performance companies in a gesture of support during this very difficult time for our performers, production crews and venues."

For more information on the Ticketing Code Of Practice and Live Performance Australia, head here.