Ticketek Responds After App Crash Causes Chaos At Dua Lipa Sydney Show

10 November 2022 | 1:36 pm | Dan Cribb

“Ticketek last night experienced a connection issue between two systems."

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Thousands of fans were left pulling their hair out at Dua Lipa’s Sydney show last night when the Ticketek app crashed shortly before the star was scheduled to hit the stage, leaving punters stuck outside.

The crash meant that fans were unable to access their tickets and reportedly had to search for confirmation emails that were checked manually, drastically slowing the entry process.

One helpful Twitter user, named a “LIFE SAVER”, advised fans, “If you have the confirmation email and an iPhone go to the email and hold down the link that takes you to the ticket. It will display the ticket in a preview and you can screenshot it.”

“Ticketek last night experienced a connection issue between two systems which delayed some fans from entering the Dua Lipa concert at Qudos Bank Arena,” a Tickeket spokesperson told The Music.

“The issue was resolved by 8.30pm and Fans were able to enter as normal. Ticketek apologises to fans impacted by the issue.”

Dua Lipa pushed back her scheduled start of 9pm and issued an apology to those caught up in the incident. 

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The tour is in celebration of the UK artist's acclaimed second album, Future Nostalgia, which was released in 2020.

"I am beyond excited to be bringing my world tour to Australia, it’s been way too long, but I promise, we are going to have one heck of a party," Lipa said when the shows were announced last year. 

Future Nostalgia certainly saw Dua Lipa pick up fans around the globe, including here in Australia where the album came in at #1 on the ARIA Albums Chart

"At a mere 37 minutes total runtime, Future Nostalgia is one of the most considered and refined pop albums in recent years," said The Music in the 2020 mid-year albums report. 

"The epitome of ‘all killer, no filler,’ it’s a wondrous mix of funk, pop, R&B and even ’90s house for UK artist Dua Lipa, who has been busy carving out her own unique notch in the industry since her self-titled debut in 2017.” Read the full wrap-up here.

For all remaining tour dates, click here.